Thursday, February 2, 2012

Experiencing IMS in the city

Yesterday was my first real experience with the free public health system here in the city. Let me tell you its much worse here than in the small town of Tepatitlan. For my job I have to have a carta justificante when I miss work for an illness. And the letter must come from the IMS not from a private doctor. So although it was obvious that my girls had the pox and I couldn't bring them to the daycare I still had to go to the IMS clinic. I was there from 9-12 waiting. Basically they didn't explain everything to me well and even with my probing questions they were reluctant to fill me in on the whole process. By the grace of God the director of our day care showed up (hoping to get vaccinated against the pox) and she got the full information for me. Here is how it works. We are part of the evening shift appointments. People can start showing up at any time for these slots. The appointments don't actually start until 2pm. But if you wait till then to go there may be so many people already that you wont get an appointment that day. But we were there at 15 min till 9am and the lady seriously thought I would wait from then until 2pm. That is virtually impossible with three kids. Not only that by the time I got fed up and left at 1200 there were only two people there for the evening shift appointments. So I'm thinking if we ever do have to get something from that doctor again (for work, or day care) then we will show up at like one and have to wait until 3 or 330 for our appointment.  During the time we waited we managed to see the dentist who spoke English to my girls and confirmed we have no cavities. YEAH for that one. We will be visiting the dentist in another 6months for the fluoride application. The only thing I felt was missing there was education. Maybe they didn't do it because I still had my work uniform on. Usually the IMS clinic is better about educating the patient. The dentist is not as full and basically you just show up and they check you out. They actually came over to me and asked me if I wanted the check up from them while I waited for the other office.  We almost got the babies flu vaccine but I gave up waiting before that happened. I'm kinda pinching myself for that one. But after three hours there with three girls I was done and so were the girls. We ended up going through the ER and getting Tylenol and my letter from there. I have since lost that letter which I'm also kicking myself for. We also ended up getting an Antibiotic because the oldest on has infections in lesions. The whole experience was pretty horrible and I'm pretty sure we will never use the doctor there unless its absolutely necessary. I'm still glad we have Seguro in case we ever need hospitalization because there is no way we can afford a private hospital. And also the ER was pretty quick and we got free care and medication. Right now the girls are playing well and so far the baby hasn't shown any signs of contracting it from them. I hope if she is going to get it that she gets it soon. I feel like Im leaving something out of the informative part of this post so as always if there are any questions Id be happy to answer them.

1 comment:

  1. In Veracruz city IMSS (north) is a nightmare of waiting, disorganization, etc. We only used it when we needed hospital care a couple times. Otherwise, private care is worth avoiding the hassle if you can swing it financially. I feel your frustration - only we didn't have kids in tow, I can only imagine!